Return Policy

Return Policy for CamelBak Pakistan

CamelBak Pakistan is dedicated to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • The return request must be initiated within [10 days] of the purchase date.
  • Proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Items marked as final sale
  • Customized or personalized products
  • Items damaged due to misuse or negligence

3. Return Process

To initiate a return:

  1. Contact our customer service team at [0334 7773337] with your order details.
  2. Our team will provide you with a return authorization and instructions.
  3. Ship the item back to us at [Phase 7 Bahria Town, Rawalpindi, Pakistan]. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [ 7-10 business days] and issued to the original payment method.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [0334 7773337].

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [3 days] of delivery with details and photos of the damage. We will arrange for a replacement or refund.

7. Contact Us

For questions about our return policy, please contact us:

Email: info@camelbakpakistan.com
Phone: 0334 7773337
Address: Phase 7 Bahria Town,
Rawalpindi, Pakistan

By purchasing from CamelBak Pakistan, you agree to this return policy.